Your plan and subscription status tell you what tier you're on, whether it's active, and when it renews. This guide shows you where to find that information and what each status means.
💡 Tip — Who can use this Available to all clients, under Settings → Usage & Billing.
Quick reference
| Step | Action |
|---|---|
| 1 | Check your plan and status |
Step 1 — View your plan
Go to Settings → Usage & Billing. At the top, the Current Plan section shows your tier name and a status badge.
The status badge can read:
- Active — your subscription is current and paid.
- Trialing — you're in the free trial period, with days remaining shown.
- Past due — a payment failed; you'll see a prompt to update your payment method to restore access.
- Inactive — access has lapsed; contact support or your partner.
- Cancelled / Paused — the subscription was stopped or put on hold.
You'll also see a renewal or period-end date — when your next billing cycle begins or ends.
📝 Note — Past due needs prompt action If your status is past due, update your payment method soon. Fortis Pulse will eventually move a long-overdue account to inactive, which restricts access until payment is restored.
💡 Tip — Firm-sponsored plans show differently If your firm sponsors your account, you'll see a "Plan Managed by Your Firm" notice instead of renewal details. Billing is handled through your firm.