If you sign in and see a holding screen saying your application is under review instead of your dashboard, your organization is still in the "pending" status — it hasn't been activated yet. This guide explains what's happening.
💡 Tip — Who can use this For clients whose account is pending activation.
Quick reference
| Cause | What to do |
|---|---|
| Account awaiting admin approval | Wait for the activation email |
What's happening
When you complete signup, your organization enters a "pending" state. A Fortis Pulse admin reviews your application, assigns advisory partners, and activates your account. Until that happens, you'll see an "Application Under Review" screen explaining that the advisory team is reviewing your profile and you'll receive an email once activated.
📝 Note — Activation is usually quick Most applications are reviewed and activated within a business day or two. The activation email lets you know you're in and can start using the platform.
💡 Tip — If it's taking too long If you've been waiting longer than expected, contact Fortis Pulse support or the partner who referred you. There may be a question about your application that's holding it up.