Format Your Messages (Bold, Links, etc.)

Jessica

Jessica

Last updated on Aug 1, 2026

The message composer supports basic rich-text formatting so your messages are clear and readable. This guide covers the formatting options.

💡 Tip — Who can use this Available to all clients and partners in the message composer.

Quick reference

Format How
Bold Toolbar button or text
Italic Toolbar button or text
Link Toolbar button

Formatting options

In the message composer (the text area where you type a reply), a small toolbar offers:

  • Bold — makes selected text bold.
  • Italic — italicizes selected text.
  • Underline — underlines selected text.
  • Link — turns selected text into a hyperlink.

You can also use the toolbar buttons to apply formatting to text you've typed. There's a character counter showing how close you are to the message limit.

📝 Note — Messages have a character limit Each message can be up to 5,000 characters (you'll get a warning as you approach the limit). For longer content, consider splitting into multiple messages or sharing a document.

💡 Tip — Press Enter to send, Shift+Enter for a new line Press Enter to send your message. Press Shift+Enter if you want to add a new line without sending. This matches most chat apps.