The FORTIS framework scores your organization across six pillars — each measuring a distinct area of business health. This guide explains what each pillar measures.
💡 Tip — Who can use this Relevant to all clients on the FORTIS framework.
Quick reference
| Pillar | What it measures |
|---|---|
| Focus | Strategic alignment (rocks + revenue targets) |
| Operations | Delivery reliability and issue resolution |
| Results | Margin, retention, and cash health |
| Transformation | Initiative pipeline and investment |
| Intelligence | Decision velocity and completion |
| Systems | Retention, tenure, hiring, training |
The six pillars
Focus — Strategic alignment from the CEO to the front line. Tracks whether your strategic priorities (rocks) are advancing on schedule and whether you're hitting revenue targets.
Operations — Building systems that don't break under pressure. Measures delivery reliability (on-time rate) and issue-resolution speed.
Results — Moving beyond lagging financials to leading performance signals. Combines margin health, customer retention, and cash position into one real-time performance signal.
Transformation — Building the future while running the present. Tracks whether transformation initiatives are advancing through your pipeline and the intensity of team investment behind them.
Intelligence — Making decisions based on high-quality data, not gut feelings. Measures decision velocity (on-time, cadence, cycle-time) and the rate at which planned initiatives actually complete.
Systems — The human element, measured through objective proxies. Tracks voluntary attrition, tenure, time-to-fill key roles, and training investment per employee.
📝 Note — Each pillar needs specific data Each pillar is driven by particular metrics you submit. If you skip a metric, its pillar shows partial or no data. Submitting complete data across all six areas gives you a full, accurate composite score.